Konto & Abrechnung
Vollständiger Leitfaden zu Credits, Abonnements, Abrechnung und Kontoverwaltung
Step 1: Understanding Credits
Credits are the foundation of Protime. Every feature, from generating briefings to processing emails, uses credits. Let's understand how they work before exploring subscription options.
What Are Credits?
Credits measure the AI processing power used to analyze your emails and generate briefings.
Each action consumes credits based on content length and complexity:
- • Basic briefing: 30-300 credits
- • Standard briefing: 300-600 credits
- • Complex briefing: Above 600 credits
How Credits Are Calculated
Credits are cost-normalized: each credit represents a consistent unit of AI cost, regardless of which model processes your content.
Heavier content (PDFs, research papers) uses more credits than simple emails or short newsletters.
Step 2: Choose Your Subscription
Based on your credit needs, select the subscription that fits your usage patterns
Starting out: your trial
New accounts begin with 1,000 credits, valid for 14 days, with no credit card required. Worth knowing before you subscribe: leftover trial credits are cleared when your first invoice is issued — your plan then starts you fresh with its own monthly credits, so the two don't stack.
Subscription Plans
Prices are anchored in Swiss francs. EUR, USD and GBP are converted from the CHF price at current exchange rates, so those amounts are approximate and can shift slightly.
Starter
Pro
Team
How Team seats are counted
Team is billed per Protime seat at CHF 25 per seat, with a floor of five. That floor is real, so let's be plain about it: a two-person team still pays for five seats, CHF 125 per month. Checkout won't accept fewer than five.
The credit pool follows the seats you're billed for: 1,000 credits per seat, so 5,000 at the five-seat floor, growing by 1,000 for each seat you add. You don't pick the pool size separately — it's derived from your seats. The whole team draws from the same pool, so a quiet month for one person leaves more for everyone else.
Colleagues in your organisation who don't use Protime cost nothing.
Step 3: Understanding Overages
What happens when you use more credits than your monthly allocation? You're protected!
How Overages Work
- 1.Use more than your monthly credits and Protime keeps working — the extra credits become an overage rather than a stop
- 2.Extra credits are billed at CHF 0.027 each. Only credits you actually used are billed.
- 3.Set your own cap: choose 20, 50, 100 or 200 — or enter your own amount. The default is 100.
- 4.Overage charges are billed at the end of your billing cycle, and need a payment method on file
Overage Protection
Your limit caps what you can be billed for overages in a period — it's applied when your invoice is prepared at the end of the cycle. Think of it as a budget ceiling rather than a live switch that halts work the moment it's hit.
We email you once you reach 90% of your monthly credits, so the end of your allowance never arrives as a surprise.
You're always in control. Set your limit to 0 and overages are switched off entirely — you can never be billed beyond your plan.
Step 4: Earn Additional Credits
Share your Protime experience on social media and ask us for bonus credits
Social Media Rewards
This one runs on request rather than automatically: post about Protime, send us the link, and we'll thank you with bonus credits. There's no fixed rate — we look at each post individually and decide case by case, so treat it as a thank-you, not as a guaranteed part of your plan.
- Post about Protime on LinkedIn or Instagram
- Include #Protime and tag @protimeai
- Share your genuine experience
Step 5: Monitor Your Usage
Track your credit consumption in real-time with detailed analytics
Daily Analytics
View hourly breakdown of credit usage with interactive charts showing consumption patterns
Usage Alert
We email you once you reach 90% of your monthly credits — one clear heads-up, not a stream of them
Trend Analysis
Compare usage across weeks and months to optimize your subscription plan
Step 6: Payment Setup & Management
Secure payment processing through Stripe with multiple currency support
Accepted Payment Methods
Supported Currencies
Our prices are set in Swiss francs. EUR, USD and GBP are converted from the CHF price at current exchange rates and are therefore approximate. You're displayed and charged in the currency you select.
Monthly or Annual
You choose when you subscribe. Your subscription renews on the same date each month, or each year on annual billing — which costs 20% less.
Plan Changes
Change your plan and it takes effect immediately. The difference is prorated for the rest of your period and invoiced right away — not at your next billing date.
Flexible Cancellation
Cancel anytime without penalty. Your subscription ends when the period you already paid for runs out, and you keep full access until then — so there's nothing to refund.
Step 7: Manage Your Subscription & Invoices
Your subscription, cards and invoices all live in one place — the secure Stripe customer portal
How to get there
Go to Settings > Subscription in Protime and click “Manage Subscription”. If you administer a Team organisation, the same button is under Settings > Organisation. The portal opens on a fresh, personal link each time, so there's no permanent address to bookmark — always start from Protime.
Every past invoice, downloadable as a PDF for your accounting
Add, update or remove your cards — Stripe holds the details, we never see them
Cancel yourself, whenever you want — access runs to the end of the period you paid for
Daily breakdown of credit consumption — this one lives in Protime, under Settings > Credits & Usage
A charge that looks wrong, or a question the portal doesn't answer? Email us and we'll look into it.
Step 8: Manage Your Account
Configure your profile settings and security preferences
Profile Information
- Update display name
- Upload profile picture
- View email address
- Check subscription status
Security & Access
- Manage linked accounts
- Connect Google account
- Connect LinkedIn account
- Email authentication status
Need help with security settings?
Learn how to manage linked accounts and authentication methods
Ready to Get Started?
Now that you understand how Protime's billing works, choose your plan and start saving time
Frequently Asked Questions
Everything you need to know about credits, billing, and subscriptions
Still have questions?
Our support team is here to help you with any billing or account questions